The VAR will be responsible to return the defective product within ten (10) business days and for all freight charges for returned Covered Products. Nutanix may not qualify a hypervisor with newer software and firmware releases once a hypervisor vendor ceases to provide support (i.e. ... Acropolis Hypervisor (AHV) Nutanix 20160925.30 . The priority will establish a targeted initial response level. Support for these features is delivered through Account and Product Management teams with the following caveat: My Dashboard is a personalized view within the award-winning Nutanix Support Portal, available to customers with active Mission Critical or Production Support agreements. If you have lost your activation link enter your email address bellow and we'll send you a link to activate your account. Nutanix advises customers to wait until any Major/Minor release is qualified by Nutanix prior to deployment. Combined with our award-winning support portal, we provide a comprehensive set of resources committed to your success. See NVIDIA CUDA Toolkit and OpenCL Support on NVIDIA vGPU Software in Virtual GPU Software User Guide … Updates are provided on the progress as agreed upon. Effortlessly move apps and data between public, private, and edge clouds for a true hybrid cloud experience. A Patch Release typically has a smaller number of bug fixes than a Maintenance Release. VAR Support: Once a VAR has determined there is a defective part at one of its customer sites a replacement is provided from its spare part inventory, if available. Nutanix has the following policy regarding the use of third party components within its devices: Nutanix Worldwide Support will assist customers in problem analysis to determine whether or not a technical issue is related to third-party hardware or software. Nutanix is a Premium member of an umbrella organization of a multi-vendor support community called TSANet. To check a particular configuration, go to the Filter By fields and select the desired model, AOS version, and hypervisor in the first three fields. End of Life (EOL) or End of Support Life (EOSL) is the last date that the product is entitled to receive applicable Support. The NRDK program is an optional add-on to existing support packages. Join the Nutanix Community You may provide feedback through your account team representative if you use them successfully or otherwise. Each Prism Central release will be compatible with the following AOS releases, Current and previous two (2) active STS Upgrade releases, Current and previous active LTS Upgrade releases. Currently viewing public documentation. We are committed to providing high quality, supportable products to our customers. You may escalate a support case at any time by contacting your SRE, or asking to speak with the Head of Support for your region. The manager who takes on the escalation then creates a task force consisting of the necessary resources from Technical Services, Engineering, QA, and Product Management and formulates an action plan to address the issue. Dell EMC Support Matrix . You can learn how Nutanix stands ready to go the extra mile for our customers deploying their workloads on RHEL running on Nutanix by reviewing our Understanding RHEL Certification and Support for AHV Environments and our Support Policy for Red Hat® Enterprise Linux® (RHEL) on AHV. Nutanix does not support vSphere snapshots or delta disk files. Platforms include factory-installed turnkey appliances and industry standard x86 server models that Nutanix software can be installed onto. Get Started Now Read more about Nutanix Support: Leading the Way in Customer Experience. Any known issues and requirements for certain combinations are indicated with notes. In these cases, Nutanix will need to utilize the customer’s current support contract with the other vendor(s) to open a case with the vendor. Test Drive. Within 1 hour (30 minutes for Mission Critical Support Program). SCOM Management Pack for Nutanix (SCOM MP for Nutanix) is compatible with. Your My Nutanix dashboard provides easy access to Nutanix services, support, and tools. System(s) are having an occasional, non-critical issue that has been identified as needing to be resolved, but the issue has not greatly affected productivity. 1.1 Supported components : Supported components : Nutanix strongly recommends that customers deploy an “in-support” hypervisor version on Nutanix systems. Rapidly changing technologies drive the need to introduce new products and integrations, and to retire older products. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our … Build an enterprise cloud with hyperconverged compute, storage, virtualization, and networking at the core. Minor inconvenience. To this end, we provide an End of Life (EOL) Policy so that our customers and partners understand our product release and support cycles and how these relate to hardware compatibility for hardware platforms on our Hardware Compatibility List. Some of the languages available are: Chinese, Japanese, Korean, Dutch, French, German, Italian, Polish, Portuguese, Spanish and Arabic. For Major/Minor hypervisor releases (eg ESXi 6.5, Windows Server 2016 Build 14393) the goal is to qualify within 90 days of the software GA release date. For updates that are made available by the hypervisor vendor that do not have a Nutanix-provided JSON metadata upgrade file (ie. This Support Matrix contains the latest compatibility and interoperability information. Each Release is Maintained for three (3) months after the Release Date for the next Release that is an Upgrade. Nutanix provides unified support for the entire native solution. One-click hypervisor upgrade JSON files only include the qualified versions. Should a Field Engineer (FE) be leveraged as part of the support offering an FE will be dispatched to the customer site to perform hardware replacement only. All other packages will be rejected. A new Maintenance Release has a number of bug fixes and generally does not include new features. If a customer uses a third-party component in a Nutanix device, and a fault is traced to the use of this third-party component, then at the discretion of Nutanix, support and warranty service may be withheld. NRDK can be purchased as an optional add-on to one of Nutanix Support programs, and is available for all Nutanix product models. Nutanix strongly recommends that customers deploy Nutanix software on a hardware platform that is under a maintenance contract. The VAR then contacts Nutanix support and request a replacement. The Leadership Matrix is based on 12 months of channel feedback in the Vendor Benchmark … See the Compatibility Matrix for AOS version - Hypervisor support. Log in to the Nutanix Support Portal to view End of Life Information. Nutanix hyperconverged solutions integrate with popular offload capabilities, including VMware API for Array Integration (VAAI) and Microsoft Offloaded Data Transfer (ODX) to create clones in a matter of seconds with minimal overhead. A short-term workaround is available. Examples include failed disks, faulty network interface cards (NICs) and unusually high utilization of cluster resources that could lead to potential problems. Nutanix provides unified support for the entire native solution. Please login to access the full list of documentation. This Support Matrix contains the latest compatibility and interoperability information. To integrate this, I cannot see any additional step. 1. You only need a server that has access to the vCenter to work as a backup host, as normal configuration. Release means either an LTS Release or an STS Release. All support requests against experimental features will be treated as normal or low priority, and treated as such. These targeted response levels are not a guarantee of service within the timeframe. Nutanix is committed to the compatibility of our products with RHEL. VMs with flat files are only supported. Where possible, security updates will be provided after End of Maintenance of a hardware platform. Software versions are designated, in Nutanix’s sole discretion, using the following format: “X.Y.Z.n (LTS)”. When the AIX operating system is running in this environment, AIX represents all virtual processors as fully entitled and having capped shared CPUs. The table varies somewhat to account for the normal business week in some countries in the Middle East (Currently for Nutanix this includes Israel, United Arab Emirates, Saudi Arabia, Bahrain, Qatar, and Kuwait). The versions of vCenters in Nutanix supported for DP are all the listed in table 3 of the Support Matrix mentioned. General requests about information. A case is closed when you confirm that a resolution has been reached, or if we do not hear from you within two weeks of a request for information, and at least two attempts have been made to contact you during this period. Update means either a Maintenance Release or a Patch Release. Nutanix product support is delivered primarily in English, and the target response times (see Priority Definitions and Response Times policy) are based on support being provided in English language. Software means any Nutanix software licensed to customers as for commercial purposes. See the Nutanix Compatibility Matrix for AOS versions, models, and hypervisor versions supported. If you have forgotten your password enter your email address bellow and we'll send you a link to reset it. If the hypervisor vendor releases a newer update within 45 days of the previous update for Nutanix qualification, Nutanix will stop the qualification process for that previous build and the clock restarts for the new version. not officially qualified), obtain the offline bundle and md5sum checksum available from the hypervisor vendor, then use the Prism web console Software Upgrade feature to upgrade. For example, if Nutanix releases PC.2020.8 on Aug 1, 2020 and releases PC.2020.9 on Sep 1, 2020 then PC.2020.8 will be Maintained until Nov 30, 2020 and Troubleshooting for PC.2020.8 will be available until Feb 28, 2021. If the hypervisor vendor withdraws a release from their web site prior to the 45 days target for Nutanix qualification, Nutanix will stop the qualification process for that particular build and the clock restarts for the previous version listed by the hypervisor vendor (or until a newer release is provided). Update/patch Releases (eg. A case is escalated if your expectations of an issue resolution are not in line with the outlined action plan and timeframes that follow the normal resolution process. NRDK must be purchased for the same term as the asset purchase. Nutanix (NASDAQ: NTNX ), a leader in enterprise cloud computing, today announced it has achieved Champion status in the 2019 Canalys EMEA Channel Leadership Matrix and is the highest-ranked hyperconverged infrastructure company in channel management throughout EMEA, according to the study. SOFTWARE END OF LIFE (EOL) POLICY, NUTANIX VERSIONING & COMPATIBILITY MATRIX. i Important Each listed version of a platform, operating system, or application is supported by SCOM MP for Nutanix as long as manufacturer provides mainstream support for it. Important features of the Systems are unavailable with no acceptable workaround, but operations can continue in a restricted fashion. This EOL Policy only pertains to customers with an active Software Support contract (“Support”). Nutanix does not support Free vSphere Hypervisor. For example, if Nutanix releases Objects 1.1.0 on August 1, 2019 and Objects 1.2.0 on November 1, 2019 then Objects 1.1.0 will be Maintained until February 1, 2020 and Troubleshooting for Objects 1.1.0 will be available until November 1, 2020. Each LTS Release is Maintained for three (3) months after the Release Date for the next LTS Release that is an Upgrade. Customers are responsible for disposing of the replaced hard disk drives in agreement with their own data security compliance requirements and other applicable laws. Nutanix may limit the distribution of some Patch Releases. Get Started with Nutanix Today Experience the power of Nutanix in the cloud, in your datacenter, or in a personalized demo. 115 replies. Nutanix may qualify the latest hypervisor Major/Minor release in conjunction with the latest (or upcoming) AOS release first. Production support – field engineer (FE) will work onsite between 8:00 AM and 5:00 PM Monday through Friday, excluding local holidays. For Approved Platforms the following guidance applies: 6. No hardware, no setup, no cost. If hardware is replaced, and the fault is determined to have been caused by the installation of a third-party component, Nutanix reserves the right to charge reasonable time and material rates for the service provided. To access My Dashboard, log in to the Support Portal, click on your profile menu in the top right corner, and select My Dashboard in the list. Nutanix products and components that are covered under the terms and conditions of Nutanix’s Limited Warranties (“Covered Products”) and returned to Nutanix must be pre‐authorized by Nutanix with an RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment. Any Software released after the hardware EOM date will not be qualified on that hardware, provided that Nutanix will qualify Short Term Support (STS) releases of AOS leading up to and including the first Long Term Support (LTS) release that is made after the hardware EOM date.Â. Documentation means any on-line read me, help files, manuals or other explanatory materials describing the features, functionalities and the specifications of the Software as provided by Nutanix. The number in the “Y” position in the Software version number identifies a Nutanix Software release as a Minor Release. AOS follows the Long Term Support Release (LTS) and Short Term Support Release (STS) tracks. Troubleshooting refers to Nutanix Support consisting of phone support and if necessary, the provision of Patch Releases primarily for security purposes. After this date, all Support for the product will cease unless entitled by an active Extended Support contract.Â, End of Maintenance (EOM) is the date after which Nutanix will provide critical security patches and workarounds only. Nutanix supports the ability to patch upgrade hosts with versions that are greater than or released after the Nutanix qualified version, but Nutanix may not have qualified those releases at that time. All issues reported to Nutanix are assigned a priority. In case of an issue lying in the gray area between Nutanix and another vendor, Nutanix can leverage TSANet to bring the vendors together for complex troubleshooting. As of the date that a platform becomes an Approved Platform, Nutanix agrees that it shall provide LTS Releases that are compatible with that Approved Platform (including backward compatibility) prior to EOL, unless otherwise stated. Approved Platforms listed on the HCL are specific with regard to the version of such platform as well as for the components included therein. Short Term Support (STS) Release means a Software release that shall receive Troubleshooting for three (3) months from the Release Date of the next Release that is an Upgrade. Nutanix will be responsible for all freight charges for returned Covered Products or components provided Customer uses Nutanix designated carrier. 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